Managed Detection & Response (MDR)
Continuous monitoring, threat hunting, and guided response across your cloud, identity, and endpoints — tuned to your environment, not a generic playbook.
MDR is the detection-and-response core of our SOC service: continuous monitoring of your cloud, identity, and endpoint telemetry, active threat hunting for what automated alerts miss, and hands-on guidance to contain and close out incidents. We onboard your log sources, tune detections against your real environment instead of shipping a generic rule set, and stay in the loop from first alert to root cause. It runs standalone or as the engine inside a fuller managed or co-managed SOC engagement.
What's included
- Continuous Monitoring & Alert Triage
- Threat Hunting
- Detection Engineering (SIEM/EDR Use Cases)
- Incident Response & Containment Guidance
- Cloud, Identity & Endpoint Telemetry Coverage
- + 3 more below
What's included
Continuous Monitoring & Alert Triage
We watch your environment on an ongoing basis and triage what fires, so your team only sees the alerts worth acting on.
Threat Hunting
We proactively hunt for compromise that slips past automated detections, using hypotheses drawn from your environment and current attacker tradecraft.
Detection Engineering (SIEM/EDR Use Cases)
We build and tune detection use cases in your SIEM and EDR against your real attack surface, mapped to MITRE ATT&CK, and cut the false positives that train teams to ignore alerts.
Incident Response & Containment Guidance
When something real fires, we help scope the blast radius and guide containment, working alongside your team through to resolution.
Cloud, Identity & Endpoint Telemetry Coverage
We cover AWS and Azure cloud logs, identity signals, and endpoint telemetry, meeting your stack rather than forcing a new one.
Monthly Reporting & Posture Review
A recurring review of what fired, what we hunted for, detection coverage, and gaps — so MDR stays visible, not a black box.
Onboarding & Log-Source Integration
We connect your cloud, identity, and endpoint sources, validate the telemetry is flowing correctly, and baseline what normal looks like for your environment.
Threat Intelligence Integration
We wire relevant threat intel feeds into your detections so emerging indicators surface in your environment before they become incidents.
How it works
Our approach
Assess & onboard
We review your environment, connect cloud, identity, and endpoint log sources, and confirm telemetry is flowing before anything is monitored live.
Tune detections
We build and tune detection use cases against your real attack surface, cutting noise until the signal is worth acting on.
Monitor & hunt
We watch continuously, triage what fires, and proactively hunt for the compromise automated alerts miss.
Respond & improve
When an incident is confirmed, we guide containment and root-cause analysis, then feed what we learned back into the detection set.
What you get
Deliverables
- Tuned detection use cases mapped to MITRE ATT&CK across your environment
- Triaged alerts with clear context and next steps
- Threat-hunting findings, whether or not they surface an incident
- Incident summaries covering timeline, blast radius, and root cause
- Monthly posture and detection-coverage review
Scope it
Coverage tiers
Tiers differ by telemetry coverage and how involved we are — not by price. We'll help you pick the right one during scoping.
Essentials
Core monitoring and alert triage for teams starting their MDR coverage.
- Cloud telemetry (AWS or Azure)
- Continuous monitoring & alert triage
- Monthly posture review
Advanced
Adds identity and endpoint telemetry plus active hunting for broader coverage.
- Cloud + identity + endpoint telemetry
- Continuous monitoring, triage & threat hunting
- Detection engineering & tuning
- Monthly posture review
Enterprise
Full-scope MDR with deeper involvement in response and detection engineering, for teams with more complex or regulated environments.
- Cloud + identity + endpoint telemetry, multi-account/multi-cloud
- Continuous monitoring, triage & threat hunting
- Detection engineering mapped to your compliance obligations
- Hands-on incident response & containment guidance
- Monthly posture review with your security leadership
Decide
In-house SOC vs ShieldSync MDR
Standing up monitoring, hunting, and response in-house takes staffing and tooling most teams don't have spare. Here's how running it yourself compares to MDR.
| Dimension | In-house SOC | ShieldSync MDR |
|---|---|---|
| Coverage | Depends on who's on shift and what they know to look for | Continuous monitoring and triage across your connected telemetry |
| Time to value | Months to hire, deploy tooling, and tune detections | Weeks — we onboard, baseline, and tune |
| Threat hunting | Usually the first thing dropped when the team is stretched | Proactive hunting is part of the engagement, not an extra |
| Detection engineering | You build and maintain the use-case library yourself | MITRE ATT&CK-mapped use cases, tuned and kept current |
| Incident response | A separate capability to build or source under pressure | Containment and root-cause guidance from the same team |
| Talent & retention | Detection engineers and analysts are hard to hire and keep | Our team to staff, train, and retain — not yours |
| Best fit | Large or regulated teams with a mandate to run it in-house | Teams that need real coverage without building a SOC from scratch |
Managed Detection & Response (MDR) — FAQs
How is MDR different from your SOC & Managed Detection service?
MDR is the detection-and-response core — monitoring, hunting, and response guidance. Our SOC & Managed Detection service wraps MDR with SIEM/SOAR ownership, a full DFIR capability, and managed or co-managed options. Most engagements start with MDR and add SOC scope as needed.
What telemetry do you need from us?
Cloud logs (AWS and/or Azure), identity signals, and endpoint telemetry where available. We assess what you already have during onboarding and tell you plainly what's missing before we start monitoring.
How fast do you respond when something fires?
Response targets are agreed per engagement during onboarding, based on your environment, tooling, and what counts as an incident for you. We don't quote a generic response-time figure we can't honestly stand behind for every environment.
Do you replace our security team or work alongside it?
Either works. MDR runs standalone against your telemetry, or alongside your existing team, with us owning the monitoring, hunting, and detection engineering your team doesn't have bandwidth for.
Which tiers should we start with?
Most teams start with Essentials or Advanced and expand telemetry coverage as their environment grows. The right starting point depends on what you're already collecting and where your biggest blind spot is — we'll help you scope it.
Do you actually contain incidents, or just alert us?
We guide containment and work alongside your team through to resolution rather than only raising a ticket. The exact division of hands-on-keyboard work versus guidance is agreed per engagement.
Ready to talk about managed detection & response (mdr)?
Book a call and we'll scope an engagement around your environment and goals.